This Privacy Policy explains how phdreams collects, uses, stores, and protects your personal information when you use our platform in the Philippines. Please read it carefully before creating an account.
Last updated: June 2025
We only gather the data we genuinely need to run a safe, compliant, and enjoyable platform for players across the Philippines.
When you create a phdreams account, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement for gaming in the Philippines. We also collect your chosen username and a securely hashed version of your password — we never store passwords in plain text. Your registration details are used solely for account management, identity verification, and communication purposes. Providing accurate information at sign-up is a condition of using the platform.
To process deposits and withdrawals in Philippine pesos, we collect transaction references, e-wallet identifiers (such as your GCash or Maya account number), and payment history records. We do not store full card numbers or sensitive authentication credentials on our servers. All payment data is handled through encrypted channels and is retained only as long as required by applicable Philippine financial regulations. Transaction records are used to resolve disputes, prevent fraud, and comply with anti-money laundering obligations. We do not share your payment details with third parties except where required by law or by the payment processor facilitating your transaction.
We automatically collect certain technical data when you access phdreams, including your IP address, device type, operating system, browser version, and session timestamps. This data helps us detect suspicious activity, optimise platform performance for mobile users in the Philippines, and troubleshoot technical issues. We may also record which games you play, how long your sessions last, and which features you interact with most frequently. This behavioural data is used to improve our service and to support responsible gaming monitoring. It is not sold to advertisers or used for any purpose unrelated to operating and improving the phdreams platform.
Your personal information is used only to deliver, secure, and improve the phdreams experience — nothing more.
phdreams processes your personal data for the following purposes: to create and manage your account, to process deposits and withdrawals in Philippine pesos, to verify your identity and age in compliance with Philippine gaming regulations, and to provide customer support when you need assistance. We also use your data to send you important account notifications — such as transaction confirmations and security alerts — via email or SMS. Where you have opted in, we may send you promotional communications about new games, platform features, or special offers; you can withdraw this consent at any time through your account settings. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.
We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive data at rest is stored using strong encryption standards. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with data access are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with the Data Privacy Act of 2012 and its implementing rules.
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services. All third-party processors are required to handle your data in accordance with applicable Philippine data privacy laws and our data processing agreements. We may also disclose your information to government authorities or law enforcement agencies where required by law, court order, or regulatory obligation. Any such disclosure will be limited to the minimum information necessary to satisfy the legal requirement.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access the data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You also have the right to object to the processing of your data in certain circumstances, and the right to request erasure of your data when it is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations. To exercise any of these rights, please contact our support team using the details provided in your account portal. We will respond to all verified data subject requests within the timeframes required by applicable Philippine law. We will never penalise you for exercising your privacy rights.
We keep your data only as long as necessary, use cookies responsibly, and will always let you know when this policy changes.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering regulations and gaming licensing requirements. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory obligations. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised. If you request account closure, we will begin the deletion process for non-mandatory data within 30 days of confirming your identity. Anonymised, aggregated data that cannot be linked back to you may be retained indefinitely for statistical and platform improvement purposes.
phdreams uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform on mobile and desktop devices. Essential cookies are required for the platform to function correctly and cannot be disabled. We may also use analytics cookies to measure page performance and identify areas for improvement — these do not contain personally identifiable information and are not shared with advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your ability to use some platform features. We do not use third-party advertising cookies or cross-site tracking technologies on the phdreams platform.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine laws, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly via email or an in-platform notification. Your continued use of phdreams after any update constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have questions about any aspect of this policy, please visit our FAQ page or reach out to our support team through your account portal.
If you want to know more about how phdreams handles your data, or if you'd like to exercise your rights under the Philippine Data Privacy Act, our support team is ready to help.